Shipping Information

Order validation is necessary before confirming shipping, as an artwork may be exhibited, sold in a gallery, or require preparation and packaging by the artist. You will be notified of the validation status and expected shipping time once your order is reviewed.

1. Physical Artwork

Shipping Process:

  • Order Confirmation: Once your order is placed, you will receive an email confirmation with details of your purchase and an estimated shipping timeline.
  • Packaging: Your artwork will be carefully packed according to the type of artwork (paintings, sculptures, drawings) to ensure it arrives in perfect condition. For more details on our packaging procedures, please refer to our the Packaging Guidelines.

Shipping Methods and Costs:

  • Shipping Methods: We offer various shipping options to accommodate your needs, including standard and expedited shipping. Shipping costs are calculated based on the size, weight of the artwork, and your delivery location.
  • Shipping Costs: The cost of shipping will be quoted separately from the artwork price. VAT is included in the price, but shipping, insurance, and customs taxes (if applicable) are not. These costs will be estimated based on your location and added to your order total.

Delivery Times:

  • Estimated Delivery Time: Delivery times vary depending on the shipping method selected and the destination. Standard shipping typically takes between 5-10 business days, while expedited options may be faster.
  • Order Validation: Please note that some artworks may require additional time for validation due to their exhibition status, gallery sales, or preparation needs. We will keep you informed of any delays and provide an updated shipping timeline.

Tracking Your Order:

  • Tracking Information: Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment online.

2. Digital Artwork

Delivery Process:

  • Order Confirmation: After completing your purchase of digital art and the payment is confirmed, you will receive a confirmation email indicating that your digital artwork has been delivered.
  • Timeline: 24 hours maximum to receive the download link.
  • Download Link: The email will contain a link to download your digital artwork. Follow the instructions provided to access and save the file.

Troubleshooting and Support:

  • Download Issues: If you experience any issues with downloading your digital artwork or have questions about your purchase, please contact our support team via the contact forms on our website. We are here to assist you and ensure a smooth experience.

Usage Terms (physical and digital artworks):

  • Rights and Restrictions: Your purchase includes the right to utilize and display the artwork for personal use, with the option to resell it in its original form, subject to legal royalty fee requirements. Reproductions, modifications, or commercial use of the artwork are not permitted without written consent of the artist.